Terms of service

1. Introduction and Applicability of Terms

First Steps Legal Consulting Ltd., a company duly registered in England and Wales under company number 12017821, with its registered office at Hatch, Unit 401, Peckham Levels, 95A Rye Lane, London, SE15 4ST (hereinafter referred to as "We", "Us", "Our", or "the Company"), operates under the trading name of "First Steps". These Terms and Conditions (hereinafter referred to as "the Terms") govern the use of the services provided by First Steps Legal Consulting Ltd., including but not limited to the use of Our website and other platforms (collectively referred to as "the Services").

By engaging with or using Our Services, you, as a client or prospective client (hereinafter referred to as "You" or "the Client"), agree to be bound by these Terms in their entirety. It is imperative that You review these Terms carefully and seek independent legal advice if necessary before proceeding with any of Our Services. Your continued use of Our Services shall constitute acceptance of these Terms, including any modifications that may be made to these Terms from time to time as outlined below.

We reserve the right to amend these Terms at Our sole discretion and without prior notice. Any such amendments will take effect immediately upon their publication on Our website, and your continued use of the Services following the posting of revised Terms shall constitute acceptance of the modified Terms.

2. Data Protection and Privacy

We are committed to ensuring that any personal data provided to Us by You is processed in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We ensure that all personal data is handled in a secure, confidential, and lawful manner, as further detailed in Our Privacy Policy, which is available below.

We will only collect, store, and process personal data for the purposes of providing the Services and as otherwise outlined in Our Privacy Policy. The specific types of data We collect, and how We use it, are further elaborated in the Privacy Policy. You are advised to review Our Privacy Policy carefully.

Client feedback is of paramount importance to Us, and such feedback may be used to improve and enhance the Services. We may contact You via phone, SMS, WhatsApp, or email as per the contact preferences provided by You. Any communication containing sensitive or confidential information will be transmitted via secure channels, such as encrypted email or registered post.

In relation to Your personal data, We act as a data processor, and We undertake to adhere to applicable data protection legislation, Our Privacy Policy, and any lawful instructions provided by You. We employ appropriate technical and organisational measures to ensure that Your data is processed securely, safeguarding it from unauthorised access, alteration, disclosure, or destruction.

3. Nature of Services

The Company is a consultancy firm that specialises in providing commercial support services and does not operate as a law firm. Accordingly, We do not provide legal advice, nor do We engage in any activities that fall within the scope of the Reserved Activities provisions set out in Section 12 of the Legal Services Act 2007.

Our Services are strictly limited to providing consultancy and administrative support in non-contentious matters, and nothing in these Terms shall be construed as the provision of legal, tax, financial, or investment advice.

We maintain comprehensive professional indemnity insurance covering the scope of Our consultancy activities, as required by law. Our operations are regulated by the Chartered Institute of Legal Executives (CILEX). However, We are not authorised or regulated by the Solicitors Regulation Authority (SRA), and as such, Our Services are not subject to SRA regulations. You can find more information on this in Section 10 below.

4. Client Obligations and Information

Clients are required to ensure that all information and documentation provided to Us is accurate, complete, and lawful. You undertake full responsibility for ensuring that any information shared with Us complies with applicable laws, including but not limited to intellectual property rights, data protection laws, and contractual obligations.

You acknowledge and accept that We shall bear no liability for any legal issues, claims, or disputes arising out of or related to the use of information or documents provided by You. Any breach of this clause, whether intentional or negligent, shall entitle Us to seek full indemnification from You for any losses or damages sustained as a result of such breach.

You agree to provide us with instructions in clear and timely manner and you must not delay the provision of any information we have requested from You. You further udnerstand and agree that your cooperation is essential for the delivery of our Services and We cannot serve your best interests if we do not have access to essential information or your key personnel.

5. Delivery of Documents

The Services shall be deemed delivered upon the dispatch of documents in the formats agreed (such as .pdf or .docx) to the Client via email or any other agreed method of communication. It is the Client’s responsibility to ensure that appropriate measures are in place to receive the documents.

6. Fees, Payments, and Services

The fees for Our Services will be communicated and agreed with You in advance of the commencement of any work. Such fees will be determined in accordance with Our Pricing Policy, and any deviation from the agreed pricing will be notified to You in writing before the Services are provided.

We reserve the right to collect a deposit for the servies of 50% of the quote submitted to you for any quotes exceeding £1000.00 or for any quotes that we deem necessary to collect such Deposit.

Should the provision of Services require the payment of additional fees, such fees will be clearly outlined and agreed upon in writing before they become payable. If You require expedited Services (with a delivery timeline of fewer than five (5) working days), an additional surcharge of fifty per cent (50%) of the agreed service fee will apply.

We shall only cover institutional or filing fees on behalf of clients when such fees amount to less than £500.00. Any filing fees exceeding this limit must be paid directly by the Client, or a separate agreement must be reached before We proceed with the payment on Your behalf.

Invoices shall be due for payment on the date specified on the invoice, or if no date is specified, within seven (7) days of receipt. In the event of late payment, the Company reserves the right to take the following actions:

  1. Impose an administrative charge of £50.00 on any invoice overdue by seven (7) days or more;

  2. Charge interest on overdue amounts in accordance with The Late Payment of Commercial Debts (Interest) Act 1998;

  3. Recover all costs of collection, including but not limited to reasonable legal fees;

  4. Suspend the provision of Services until full payment is received; and

  5. Terminate the agreement between You and the Company, with or without further notice.

Payments may be made by BACS, Stripe, or other agreed payment methods. Clients are required to adhere to the payment schedule agreed upon at the outset of the engagement.

Should you wish to apply for an installment plan on your payments, this must be requested in writing prior to your invoice being issued. Installments plans are granted at our sole consideration and shall be subject to a review of circumstances of each individual client. Requests for installment plans received after the invoice has been issued will not be entertained.

You understand and agree that no refunds shall be due to you as you pay for time worked as opposed to a final result being delivered. We cannot accommodate any requests for refunds unless there is an act or omission which has not been rectified by Us and as a result has lead to direct financial losses for you or your business and those can be clearly calculated and presented in writing.

7. Confidentiality and Intellectual Property

Confidentiality:
The relationship between You and the Company is not subject to legal privilege as it would be in the context of a solicitor-client relationship. However, both parties recognise the importance of protecting Confidential Information disclosed during the provision of the Services. "Confidential Information" shall include, but is not limited to, all non-public, business, technical, financial, or other sensitive information disclosed by either party in connection with the Services.

Both parties agree to take reasonable precautions to protect Confidential Information and to refrain from using or disclosing such information except as required the performance of the Services or as otherwise permitted by these Terms.

The obligations of confidentiality outlined herein shall remain in effect for the duration of the relationship between You and the Company and shall survive the termination of the Services for a period of five (5) years, unless a longer period is required by law. The obligations of confidentiality shall not apply to information that:

  1. Becomes publicly available without breach of these Terms;

  2. Was known to the receiving party prior to disclosure by the disclosing party;

  3. Was disclosed to the receiving party by a third party without breach of confidentiality obligations;

  4. Is independently developed by the receiving party without reference to Confidential Information; or

  5. Is required to be disclosed by law, regulation, or court order, provided the disclosing party is given prompt notice of such request, and reasonable efforts are made to seek a protective order or confidential treatment of the information.

Intellectual Property:
We retain full ownership of all intellectual property rights in and to the Services and any related materials, software, applications, inventions, or other technology developed in connection with the provision of Our Services. This includes, without limitation, all improvements, enhancements, and modifications thereto. All copyrights, trademarks, logos, and other proprietary rights associated with the Services are owned solely by Us. Such materials are protected under copyright laws and international treaties.

By engaging with Us, You acknowledge that no rights, title, or interest in Our intellectual property is granted to You, except for a non-exclusive, non-transferable, revocable licence to use the Services solely for the purposes for which they are intended. Any other use of Our intellectual property without prior written consent is strictly prohibited.

You retain full ownership of all data, documents, and other materials that You provide to Us for the performance of the Services. You grant Us a limited, revocable licence to use such materials for the duration of the engagement solely for the purpose of providing the Services. This licence shall terminate upon the completion or termination of the Services, except where continued use is required by law or for archival purposes.

8. Limitation of Liability

We do not exclude or limit in any way Our liability where it would be unlawful to do so, including liability for death or personal injury caused by Our negligence, or the negligence of Our employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.

Subject to the above, and to the fullest extent permitted by law, the Company, its officers, affiliates, representatives, contractors, and employees shall not be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of business opportunities, loss of goodwill, loss or corruption of data, or any other loss or damage arising out of or in connection with the use or performance of the Services, regardless of whether such losses were foreseeable or whether We have been advised of the possibility of such damages.

Further, We shall not be liable for:

  1. Errors, interruptions, delays, or any other failures in the performance of the Services, including but not limited to the functionality or availability of the website or platform;

  2. Loss or inaccuracy of data or information provided by You;

  3. The cost of procuring substitute goods or services as a result of any defect, error, or failure in the Services;

  4. Any matter beyond Our reasonable control, including but not limited to acts of God, war, terrorism, strikes, governmental action, or failure of third-party suppliers or contractors.

Our total liability to You in respect of any claims arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed in aggregate the total fees paid by You to Us for the Services in the twelve (12) months preceding the event giving rise to the claim. This limitation applies regardless of the number or nature of claims.

9. Indemnity

You agree to indemnify, defend, and hold Us harmless, along with Our affiliates, officers, agents, employees, and contractors, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  1. Any breach by You of these Terms or applicable law;

  2. Your use of the Services, including any acts or omissions on Your part that result in harm to third parties;

  3. Any third-party claim alleging that the use of any materials, data, or information You provide to Us in connection with the Services infringes upon any intellectual property, privacy, or other rights.

This indemnity shall apply whether or not We have been advised of the possibility of such claims and shall survive the termination of the Services.

10. Regulation

We are not a law firm, nor are We regulated as such by the Solicitors Regulation Authority (SRA). Accordingly, You acknowledge and accept that the Services We provide are not subject to the same regulatory protections that apply to services provided by regulated law firms. In particular, You acknowledge that:

  1. You will not be entitled to file a complaint with the Solicitors Regulation Authority or the Legal Ombudsman in respect of the Services provided by Us;

  2. You will not be entitled to apply for a grant from the Solicitors’ Compensation Fund, which is managed by the Law Society of England and Wales;

  3. We are not required to carry professional indemnity insurance in accordance with the SRA’s Minimum Terms and Conditions for Professional Indemnity Insurance, however we do maintain an extensive Professional Indemnity insurance for the security of our clients in line with the SRA’s Terms.

  4. Our communications with You may not subject to legal professional privilege, meaning that such communications may be disclosed in court or regulatory proceedings if ordered by a competent authority.

You acknowledge and accept that Our Services are limited to non-contentious commercial matters, and We do not engage in any activities that are reserved to solicitors, barristers, or other regulated legal professionals under the Legal Services Act 2007, including but not limited to the conduct of litigation, conveyancing, probate activities, notarisation, or the administration of oaths.

11. Disclaimer

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express, implied, statutory, or otherwise. Neither party makes any representations or warranties, and each party expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or arising from a course of dealing or usage of trade.

We do not warrant that the Services will meet Your specific requirements, that the operation of the website or platform will be uninterrupted or error-free, or that any errors or defects will be corrected. You acknowledge and accept that You are solely responsible for ensuring that Your use of the Services complies with all applicable laws and regulations, including those of Your jurisdiction.

No advice, information, or statement, whether oral or written, obtained from Us or through the Services shall create any warranty or condition not expressly stated in these Terms.

12. Termination and Account Cancellation

We reserve the right to terminate or suspend the provision of the Services at any time, with or without cause, by providing reasonable notice to You. In the event that You are in breach of these Terms, including but not limited to non-payment of fees or failure to provide necessary information, We may terminate the Services with immediate effect, without any obligation to refund fees paid for any Services that have already been performed.

Upon termination of the Services for any reason:

  1. You shall remain liable for any fees or charges incurred up to the date of termination;

  2. All licences and rights granted to You under these Terms shall immediately cease;

  3. You must promptly return or destroy all Confidential Information and other materials provided by Us, except as required by law or for archival purposes;

  4. You will be given access to a shared Client folder to download any documents we have produced to you for 14 days post-termination.

  5. Any final invoices must be paid according to the payment terms on each respective invoice.

  6. Any provisions of these Terms that are intended to survive termination, including but not limited to confidentiality, indemnity, and limitation of liability, shall continue to be in full force and effect.

13. Governing Law and Jurisdiction

These Terms, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or relating to these Terms, the provision of the Services, or any other related matters.

PRIVACY POLICY

At First Steps, we take privacy very seriously. We encourage you to read this Policy carefully. It will help You make informed decisions about sharing Your personal information with us.

The defined terms in this Policy have the same meaning as in our Terms of Business, which You should read together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Business.

Definitions

“Data” means any data inputted by You or with Your authority into the Website.

“Service” means the online booking and business management services made available (as may be changed or updated from time to time by First Steps) via the Website.

“First Steps” means First Steps Legal Consulting Ltd, a company registered in England, company number 12017821.

“User” means any person or entity, other than the person who registers, that uses the Service with the authorisation of You from time to time.

“You” means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service, and a User. “Your” has a corresponding meaning.

“Website” means the Internet site at the domain www.firststepslegal.co.uk or any other site operated by First Steps.

First Steps collects Your personal information

The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number and financial information.

Personal data 

The personal data that First Steps collects is: 

  • Full Name 

  • Email Address

  • Date of Birth

  • Phone number 

  • Gender

  • Address

  • Order data and details

  • Payment card details (Never stored, only processed through Stripe/PayPal)

  • Marketing preferences

You can always choose not to provide Your personal information to First Steps, but it may mean that we are unable to provide You with the Service.

First Steps may receive personal information from You about others

Through Your use of the Service, First Steps may also collect information from You about someone else. If You provide First Steps with personal information about someone else, You must ensure that You are authorised to disclose that information to First Steps and that, without First Steps taking any further steps required by applicable data protection or privacy laws, First Steps may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, First Steps’s identity, and how to contact First Steps.

Where requested to do so by First Steps, You must also assist First Steps with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

Your personal data is collected and processed for the following reasons:

  • In the performance of a contract for our business users to sell products or services (name, address, email, contact number, DOB). 

  • Through legitimate interest to engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings. . 

  • As part of our legal obligation for business accounting, tax and insurance purposes. 

  • As required by law or to respond to legal process. 

  • Select relevant offers, promotions and information for You. 

By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. First Steps will only use Your personal information for the purposes described in this Policy or with Your express permission. It is Your responsibility to keep Your password to the Service safe.

Who is processing my data? 

First Steps, trading as First Steps are the data controller and processors of your personal information for the purposes laid out in this privacy notice. First Steps, acts as a data processor on behalf of user businesses and has access to personal information only in cases that customer support or troubleshooting is required by our users. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws

First Steps can aggregate Your non-personally identifiable data

By using the Service, You agree that First Steps can access, aggregate and use non-personally identifiable data First Steps has collected from You. This data will in no way identify You or any other individual.

First Steps may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the Service,

  • provide our customers with further information regarding the uses and benefits of the Service,

  • enhance small business productivity, including by creating useful business insights from that aggregated data and allowing You to benchmark Your business’ performance against that aggregated data, and

  • otherwise to improve the Service.

First Steps takes steps to protect your personal information

First Steps is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between You and the Service is encrypted.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

First Steps only discloses Your Personal Information in limited circumstances

First Steps will only disclose the personal information You have provided to us to entities outside the First Steps group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.

First Steps will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that First Steps may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

Your rights as the individual

If your personal data is held by First Steps, you hold certain rights over that data. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting First Steps’s digital team.

You also have the right:

  • To be informed of how your personal data will be used before it is collected. 

  • To access your personal data and to receive information on how your information is used after it has been gathered.

  • To have personal data corrected if it is incomplete, inaccurate or out-of-date. 

  • To request the removal or deletion of personal data where there is no compelling reason for its continued processing. 

  • To restrict processing, to ‘block’ processing of your personal data.

  • To data portability, having your data moved, copied or transferred from First Steps to another organisation in an easily readable format.

  • To object to direct marketing from us

First Steps uses cookies

In providing the Service, First Steps utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.

We use the following types of cookies: 

Strictly necessary cookies 

These are cookies that are required for the operation of our Websites. They include, for example, cookies that allow you to log into secure areas of our Websites. 

Analytical & performance cookies

These cookies allow us to recognise and count the number of users and to see how users move around our Websites. This helps us to improve our websites, for example, having the best information on the best web page. We use these to remember who you are and keep track of what you like. We may also collect information about the website you were visiting before you landed on one of our own, and the website you visit after you leave our own, if this information is supplied to us by your browser.  

Targeting and Remarketing Cookies from Third-party Advertising Networks

First Steps has relationships with third party advertising companies to place advertisements on our behalf onto other websites, and to perform tracking and reporting functions for our platform and our advertisements. These third parties may place cookies on your device which automatically collect information about your visit to one of our Websites, your IP address, your ISP and the browser you use. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation patterns of our platform and Websites. You can learn more about this type of remarketing below. 

Remarketing Cookies

Sometimes, after visiting certain websites, you see an increased number of adverts from the site you visited. That’s because the website you visited has placed a cookie on your web browser. Using that cookie and web analytics tools, the website owner will be able to show you adverts on third-party websites that they think you might be interested in. This cookie does not give access to your computer or mobile device, but may be able to identify you from other details. 

Google Analytics

Our Websites use Google Analytics to show relevant adverts to users who have previously visited us as they browse the web. This enables us to tailor marketing to better suit your needs, only displaying ads that are relevant to you. You may see First Steps or one of our users in search results pages (using Google Adwords), in adverts on Gmail, on Youtube  and on other services run by Google. Any information collected will be used in accordance with our own privacy policy and Google’s privacy policy. If you do not wish to see ads, you can: 

  1. opt out of Google’s use of cookies through Google’s Ads Settings 

  2. refuse the use of cookies by downloading and installing Google Analytics Opt-out Browser Add-on. 

Facebook Remarketing 

We also use similar targeted advertising technology to ensure that we only serve people with adverts on their Facebook pages that are relevant to them. To enable us to do this, we include a piece of code on our websites, called the Facebook Pixel. The information collected, for example which pages you visited, which device you used and what actions you took, will be used in accordance with our own privacy policy, as well as Facebook’s privacy policies. The Facebook Pixel only lasts for sixty (60) days. Using the Facebook Pixel, we can also remarket adverts to you through Instagram and Whatsapp, which are both owned by Facebook. You can set preferences for how Facebook advertises to you using your Facebook ad preferences. 

Opting Out of Cookies

You can refuse to accept some or all cookies by modifying settings within your browser. For guidance on how to do this, please visit https://www.aboutcookies.org.uk/managing-cookies. However, if you block strictly necessary cookies, you may be unable to access certain parts of our Websites. If you wish to opt out of remarketing cookies, please visit the Network Advertising Initiative Opt-out Page. 

You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

You can opt-out of any email communications

First Steps sends product information, Service updates and Service notifications to You via email or other channels. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. First Steps will remove You at Your request.

You are responsible for transfer of Your data to third-party applications

The Service may allow You, or another User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. First Steps has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that You can be informed of how they will handle personal information.

Access to your account

To quickly and efficiently resolve customer support issues related to your account, you consent to us logging into your account from time-to-time. If you do not wish us to access your account, then you may notify us in writing.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

This policy may be updated from time to time. First Steps reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. First Steps will make every effort to communicate any changes to You via email or notification via the Service. 

Children’s Privacy

User businesses do not collect the personal data of children under the age of 13 without parental or guardian consent. If you believe that we hold any information about or about a child under age 13, please contact us at alex@firststepslegal.co.uk and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage. 

Data Sharing 

Your personal data is shared only with First Steps employees and partners in cases where customer support and troubleshooting is required. First Steps do not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws. 

Use of Data Processors 

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times. 

How long is your data kept?

First Steps retains your personal data for as long as necessary to provide you with our services as our user. Where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information or for a maximum of 2 years after the end of our contact with you, whichever comes first. 

The criteria for which we would continue to process your personal information includes: 

• Where there is a legal basis, obligation or legitimate interest to continue processing your personal information 

• Where processing is necessary for the establishment, exercise or defence of legal claims

Transfers of personal information

Your information is processed by the website software and stored in a cloud infrastructure. During this process your data is encrypted in transit and at rest.

First Steps uses the following third parties to provide a full system of services - website analytics, email provider, SMS provider, payment provider and technology platform. All third parties listed process First Steps’s client’s data to allow for the usage of the First Steps system and will not be used for any other purposes.

In cases of data breaches on any third party servers or platforms First Steps Consulting Ltd undertakes to notify you in due time, however First Steps cannot be held liable for any losses or damages suffered as a result of any such breaches. 

What happens if you don’t provide personal information to First Steps?

In the event that you want to purchase a product or service from First Steps, certain personal information is required to enter into a contract with you. First Steps will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information. As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances. Safeguarding your Personal Data Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the First Steps system uses a HTTP Secure communication protocol and TLS security. This means all information passed to the First Steps system is encrypted during data input and transferred to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in the business. Employees and contractors are only assigned specific access rights and can only access the business software with the password number assigned to them by the management of the business. 

ICO Registration

First Steps is registered with the Information Commissioner in the UK. If you feel your data rights have been violated or you need more information on the company contact the ICO at https://ico.org.uk/ , citing registration number: ZA750428.

Contacting Us

If there are any questions regarding this privacy policy or If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation by e-mail to alex@firststepslegal.co.uk . You may contact us using the information below.

The Ramp, Peckham Levels, Cherise Road, SE15 5HQ, London or +44 7933423261.